➤ Please make sure the sensor strap is loacated right onup your heart
➤ If the heartbeat is undetectable, test again the area with a dip of water.
➤ If not detected after wetting, Turn off the mobile device or watch, and pair again.
➤ Still unable to measure, or if there is an error in use, make sure that your transmitter is in close contact with the sensing button.
➤ Verified that your electrode strap fits snugly against the ribs in the absence of motion, rather than just a small portion of the electrode against the lower chest.
➤ When the battery of transmitter is low, it may cause variations in heart rate. Make sure the transmitter is fully charged before use.
Still can’t find what you’re looking for? Need more help?
Answer a few questions and we’ll give you the best options.
Our service team will contact you once we recived your customer Service Form.
