What is your return / refund policy?

If you received defected or damaged products, or wish to change sizes, please contact us through phone (+886-4-23596199#556) or email (caballero@sunstar-tw.com) within 7 days after you received the package.

Notice:

1. Changing Sizes: We accept return to switch sizes, but would NOT accept refund for this reason. Please carefully choose the color and size that suites you, if you wish to change sizes after purchase, you have to cover the shipping cost.
2. Intimate Products: Intimate apparel such as mesh vest, sports bra or socks, we will NOT accept refund request if the product is used, washed, odored or stained.
3. Refund Process: If the refund product came back as broken or incomplete package, or didn’t include essential documents like receipt, delivery order or giveaway, we will NOT issue the refund.
4. False Alarm: If the product returned appears to be not defected or flawed after our inspect, you have to cover the costs due to the process.

Please refer to our dealers and online shop for more detailed return / refund policy.